🚚 Shipping Policy | Pearlsora

Effective Date: March 5, 2025

At Pearlsora, we are committed to providing fast, reliable, and secure shipping to ensure that your pet food arrives safely and on time. Below is everything you need to know about our shipping process.

1. Order Processing Time

🕒 Order Processing:

  • Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
  • Custom or special orders may take longer to process. You will be notified if there is any delay.

🔄 Order Modifications & Cancellations:

  • Orders can only be modified or canceled within 12 hours of placing the order. After that, the order will be processed and cannot be changed or canceled.

2. Shipping Methods & Estimated Delivery Times

📦 Standard Shipping (U.S.):

  • Delivery Time: 3-7 business days
  • Tracking: Available for all orders

🌍 International Shipping:

  • Delivery Time: 7-15 business days (varies by destination)
  • Tracking: Available for most international orders

🚀 Expedited Shipping (U.S. Only):

  • Delivery Time: 2-4 business days
  • Extra cost applies (calculated at checkout)

📌 Important Notes:

  • Shipping times may vary depending on location, shipping carrier, and any external factors, including weather or customs processing.
  • Some regions may experience extended delivery times due to local shipping regulations or customs.

3. Shipping Costs & Free Shipping

💰 Shipping Fees:

  • Shipping costs are calculated at checkout based on your location and shipping method.
  • Free shipping is available for select promotions and bulk orders (check our homepage for current offers).

4. Tracking & Order Status

🔍 Tracking Your Order:

  • After your order is shipped, you will receive a tracking number via email to monitor the status of your delivery.
  • If you do not receive tracking information within 5 business days, please contact us at info@pearlsora.xyz.

5. Lost, Delayed, or Stolen Packages

🚫 Lost or Delayed Shipments:

  • If your package has not arrived within the estimated delivery timeframe, check the tracking status.
  • If the tracking shows “delivered”, but you haven’t received the package:
    ✅ Check with neighbors or household members.
    ✅ Contact the shipping carrier for more details.
    ✅ Reach out to us at info@pearlsora.xyz for assistance.

🚫 Stolen Packages:

  • Unfortunately, Pearlsora is not responsible for packages marked as delivered but reported as stolen. We recommend filing a claim with your shipping carrier.

6. International Shipping & Customs

🌎 Customs & Import Fees:

  • International orders may be subject to customs duties, taxes, or import fees, which are determined by the country of delivery. These charges are the responsibility of the customer.
  • Pearlsora does not cover any customs fees, taxes, or other import charges.

🔍 Customs Delays:

  • Shipments to international destinations may experience delays due to customs processing. Unfortunately, Pearlsora has no control over customs procedures or delays.

7. Returns & Exchanges for Shipped Items

📦 If you need to return or exchange an item, please refer to our Refund & Return Policy for eligibility and instructions.

8. Contact Us for Shipping Support

If you have any questions about shipping or need assistance with your order, please reach out to us:

📧 Email: info@pearlsora.xyz
📞 Phone: 715-856-4020
📍 Address: 4208 Orphan Road, Wausaukee, United States

We appreciate your trust in Pearlsora and are here to help ensure your shopping experience is smooth and hassle-free! 🐾🍽️

 

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