🛍️ Sales Policy | Pearlsora

Effective Date: March 5, 2025

Thank you for choosing Pearlsora for your pet food purchases! Our Sales Policy ensures that your shopping experience is clear, secure, and satisfactory. By making a purchase on our website, you agree to the terms outlined below.

1. Placing an Order

📦 Order Process:

  • To place an order, select the products you wish to purchase and proceed to checkout.
  • By placing an order, you confirm that the information you provide (shipping details, payment, etc.) is accurate.
  • After you place an order, you will receive a confirmation email with the details of your purchase.

💳 Payment Authorization:

  • Payments are authorized and processed immediately once you place an order. We accept major credit/debit cards, PayPal, and other payment methods. If payment is unsuccessful, your order will not be processed until the payment is successfully completed.

2. Pricing & Payment

💰 Pricing:

  • All prices listed on Pearlsora are in USD ($) unless otherwise specified.
  • We reserve the right to adjust prices and promotions without prior notice.
  • Any taxes or duties applicable to your order are the responsibility of the customer and are not included in the purchase price.

💳 Accepted Payment Methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover.
  • PayPal
  • Apple Pay & Google Pay

3. Order Confirmation & Processing

📬 Order Confirmation:

  • Once your order is placed, you will receive a confirmation email detailing your purchase.
  • Please check your order details carefully and notify us immediately if there are any discrepancies.

🕒 Order Processing:

  • Orders are processed within 1-3 business days. Custom orders may take additional time.
  • Once an order is processed, it will be shipped according to the selected shipping method.

4. Shipping & Delivery

🚚 Shipping Times:

  • U.S. Orders: 3-7 business days
  • International Orders: 7-15 business days (varies by location)
  • Delivery times may vary based on the shipping carrier, location, and any external factors.

📦 Tracking:

  • Once your order is shipped, you will receive a tracking number to monitor the status of your delivery.

🔄 Shipping Delays:

  • We are not responsible for delays caused by third-party carriers, customs processing, or any unforeseen circumstances.

5. Returns & Exchanges

🛒 Return Window:

  • Items are eligible for return within 30 days of delivery, as long as they are unused, in original condition, and in their original packaging.
  • Customized products and sale products are non-returnable.

💳 Refund Process:

  • Approved returns will be refunded to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective product).

📞 Exchange Process:

  • If you wish to exchange an item, please follow our return process and let us know the replacement item you’d prefer. We will process the exchange upon receiving the returned item.

For more information, please refer to our Refund & Return Policy.

6. Order Cancellations

🛑 Canceling an Order:

  • You can cancel or modify your order within 12 hours of placing the order. After 12 hours, orders will be processed for shipment and cannot be changed or canceled.
  • If your order is processed and shipped before cancellation, you will need to return the product to us in accordance with our return policy.

7. Intellectual Property

🔒 Ownership of Content:

  • All content, including logos, product images, text, and designs, on Pearlsora is protected by copyright laws and is the property of Pearlsora.
  • Customers are prohibited from using any content from our website without written permission.

8. Limitation of Liability

⚠️ Limitation of Liability:

  • Pearlsora is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
  • Our liability is limited to the total amount paid for the product(s) that caused the issue.

9. Privacy Policy

🛡️ Your personal information is handled with care in accordance with our Privacy Policy, ensuring your privacy and security when shopping with us.

10. Contact Us

If you have any questions or concerns about our Sales Policy or need assistance with your order, feel free to contact us:

📧 Email: info@pearlsora.xyz
📞 Phone: 715-856-4020
📍 Address: 4208 Orphan Road, Wausaukee, United States

Thank you for shopping with Pearlsora – providing quality food for your pets! 🍽️🐾