📜 Terms and Conditions | Pearlsora

Effective Date: March 5, 2025

By accessing and using Pearlsora, you agree to comply with the following Terms and Conditions. These terms govern your use of our website and the purchase of products from our online store. Please read them carefully.

1. General Terms

🔹 Eligibility:

  • You must be at least 18 years old or have the consent of a parent or guardian to make purchases on Pearlsora.
  • By using our website, you affirm that you are legally able to enter into binding contracts.

🔹 Account Responsibility:

  • If you create an account on Pearlsora, you are responsible for maintaining the confidentiality of your account details, including your password.
  • You agree to notify us immediately if you suspect any unauthorized access to your account.

🔹 Right to Refuse Service:

  • We reserve the right to refuse service, cancel orders, or restrict access to the website for any reason, including if we suspect fraudulent activity or violations of our policies.

2. Product Information & Pricing

🔹 Product Availability:

  • All products are subject to availability. If a product is out of stock after you’ve placed an order, we will notify you and offer a refund or alternative options.

🔹 Pricing:

  • Prices listed on Pearlsora are in USD ($) unless otherwise stated.
  • We reserve the right to adjust prices, promotions, and discounts at any time without prior notice.
  • Any taxes, duties, or additional fees applicable to your order will be your responsibility.

🔹 Product Descriptions:

  • We strive to provide accurate product descriptions, but there may be minor differences between the actual product and how it appears on our site due to screen settings or other factors.

3. Ordering & Payment

🔹 Order Placement:

  • To place an order, select your products and proceed to checkout. By placing an order, you confirm that your provided information (shipping details, payment method, etc.) is accurate and complete.
  • After you place an order, you will receive an email confirming your purchase details.

🔹 Payment Authorization:

  • Payments are processed immediately upon checkout. We accept major credit/debit cards, PayPal, and other secure payment methods.
  • If payment fails or is declined, your order will not be processed until the payment is successful.

4. Shipping & Delivery

🔹 Shipping Information:

  • Pearlsora ships globally, with estimated delivery times depending on your location and the chosen shipping method.
  • Once shipped, you will receive a tracking number to monitor your delivery.

🔹 Delivery Times:

  • U.S. Orders: 3-7 business days
  • International Orders: 7-15 business days (varies by location)
  • Delivery times may vary due to external factors such as weather, customs delays, or shipping carrier issues.

5. Returns, Refunds & Exchanges

🔹 Return Window:

  • You may return items within 30 days of receiving your order, provided they are unused, in original condition, and in the original packaging.
  • Customized products and sale items are non-returnable.

🔹 Refund Process:

  • Returns will be refunded to the original payment method used at checkout.
  • Refunds are processed within 5-10 business days depending on your payment provider.
  • Shipping costs are non-refundable unless the return is due to an error on our part (e.g., defective or incorrect items).

🔹 Exchanges:

  • If you wish to exchange an item, please follow our return process. Upon receiving the returned item, we will send the exchanged product if available.

For more details, refer to our Refund & Return Policy.

6. Order Cancellations

🔹 Cancellation Policy:

  • You may cancel or modify your order within 12 hours of placing it. After this time, your order will be processed and shipped, and changes cannot be made.
  • If your order has already shipped, you will need to return the product following our Refund & Return Policy.

7. Intellectual Property

🔹 Ownership of Content:

  • All content, including images, text, logos, and product designs on Pearlsora, is owned by Pearlsora and protected by copyright and trademark laws.
  • You may not use any of our content for commercial purposes without explicit permission.

8. Limitation of Liability

⚠️ Limitation of Liability:

  • Pearlsora is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
  • Our liability is limited to the total amount paid for the product(s) that caused the issue.

9. Privacy Policy

🛡️ Your Privacy:

  • We respect your privacy and handle your personal data in accordance with our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Changes to These Terms

🔄 Modifications:

  • We reserve the right to update or change these Terms and Conditions at any time. Any changes will be posted on this page, with the updated Effective Date.
  • Your continued use of Pearlsora after such changes constitutes your acceptance of the new terms.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

📧 Email: info@pearlsora.xyz
📞 Phone: 715-856-4020
📍 Address: 4208 Orphan Road, Wausaukee, United States

Thank you for choosing Pearlsora for your pet food needs! 🐾🍽️